Shipment Processing Time
All items containing wood flowers are commonly made to order, and will be created & shipped in 10-14 business days.
Ready-to-ship items will generally ship within 7 business days.
Any shipment of items fulfilled by a third party company is outside of my control & may vary.
Orders placed on holidays or during shop vacations will be processed upon the shop’s reopening.
Please account for the appropriate processing time while ordering.
If there is ever a high volume of orders that leads to a significant delay in the shipment of your order(s), you will receive a notification via the email used to place the order.
Shipping Confirmation & Tracking
Once your order has been shipped, a notification will be sent to the email you used to place the order. It will include a tracking number. Please allow for up to 24 hours for tracking numbers to be activated.
Returns
I do not accept returns. If there is an issue with your order please contact me within 7 days of delivery at info@heartandsola.com.
Please do not alter your order in any way before contacting me about an issue with your order.
Damaged Items
Small chips, cracks, and breaks happen, due to the fragile nature of wood flowers, and are not valid reasons for a request for any monies returned.
I do my best to package your item(s) to have the best chance of surviving transit with as little damage as possible. Once your item(s) are shipped, it’s out of my hands and I cannot control how it is handled or treated. Unfortunately, damage may occur.
Should damage occur, please take many photos of the package & damage, and send them to info@heartandsola.com with the subject line: DAMAGE – Order #[your order number].
If any damage happens during transit, making any alterations/adjustments to the item(s) will null and void any damage claims.
The remedy for a damage claim may be a refund of the damaged item(s) or a replacement. This is determined case by case.
Extensive Damage
If the damage is so extensive that the item is unsalvageable, you will be asked to ship the item(s) back, along with photos of the package, the product, and detailed photos of all damage.
I will file an insurance claim with the shipping carrier, do everything I can to provide replacement item. Replacements may need to be a new/different item.
In addition to the photos mentioned above, the date(s) you received & opened the package is also required.
Have a question that isn't answered here?
Check my Frequently Asked Questions page or send me an email. Please use the subject line: “SHOP QUESTION.”